A KitchenAid dishwasher would not drain and the standing water smelled.
What our technicians usually find: a clogged filter or drain pump, the check valve, a kinked drain hose or a disposal knockout plug.
Dishwasher with smelly standing water, an E-15 code, or gritty dishes? We repair dishwashers in Springfield and Franconia and quote the repair before we start.
Schedule service in Springfield
Monday - Friday: 8 AM to 10 PM
Saturday: 8 AM to 10 PM
Sunday: 10 AM to 10 PM
Diagnostic visit: $75, or $115 for a double unit.
Credited toward your repair when you approve the quote.
A Springfield request listed on this page was a KitchenAid that wouldn't drain, with standing water that smelled. That smell is old food and water sitting in the sump, and the drain problem behind it is usually a clogged filter, a blocked drain pump, the check valve, a kinked hose or a disposal knockout plug.
Start with the filter at the bottom of the tub. On most modern dishwashers it twists out, and it's meant to be rinsed every month or so. A filter that hasn't been cleaned in a year can hold enough debris to stop drainage on its own.
The other request, from Franconia, was a Thermador about three years old showing E-15. That code means water has reached the base pan. On a dishwasher that young, a loose hose clamp, a door seal or too many suds are as likely as a failed part.
A dishwasher that runs every day wears its door gasket and spray arms faster than one that runs twice a week, so those parts are worth a look on any busy family machine.
A KitchenAid dishwasher would not drain and the standing water smelled.
What our technicians usually find: a clogged filter or drain pump, the check valve, a kinked drain hose or a disposal knockout plug.
A Thermador dishwasher showed an E-15 error, meaning water in the base (about three years old).
What our technicians usually find: a leak sensor, a drain fault or a fill fault, depending on the code.
From online booking requests in 2024; customer details are kept private. “What our technicians usually find” is the common cause of that problem, confirmed by our team. The technician confirms the cause on site before quoting.
The checklist our technicians follow on every visit is on the Dishwasher Repair page.

Seeing an error code on the display? Look it up: LG dishwasher, Samsung dishwasher, Whirlpool dishwasher, GE dishwasher, Bosch dishwasher, Frigidaire dishwasher, Thermador dishwasher, Miele dishwasher, or browse all error codes.
Before you book in Springfield, VA, these guides explain the most common symptoms, which checks are safe to try yourself, and when a technician should take over. All guides.
We also provide dishwasher repair in Annandale, VA, and serve homeowners in Mount Vernon, VA, Lorton, VA, Falls Church, VA and Fairfax Station, VA.
This location is part of our dishwasher repair coverage across the DC metro area — see all appliance services in Springfield, VA.
Neighborhoods we regularly cover in Springfield, VA: West Springfield, North Springfield and Franconia.
We're based in Alexandria, about 8 miles from Springfield. Same-day and next-day appointments are available when the technician route has open windows; call or book online for the earliest option. Appointments cost the same on weekdays, evenings and weekends - our hours run 8 AM to 10 PM Monday through Saturday and 10 AM to 10 PM on Sunday, all at one standard rate.
Many dishwasher repairs are completed in a single visit once the technician has diagnosed the fault and confirmed the parts on hand. If a specific part has to be ordered, we schedule a short return visit to finish the job.
Clogged filters and drain pumps sit at the lower end; circulation pumps, heaters and control boards climb from there. Diagnosis comes first and the exact quote before any work - and where hard water is the real culprit, we tell you rather than replacing parts that were never the problem. The diagnostic visit is $75 for a single appliance or $115 for a double unit (such as a double wall oven, washer-dryer combo or stacked laundry), and the fee is credited toward the repair if you approve the quote. Labor starts at $200 and stays there on about 9 in 10 repairs; more complex jobs can reach $450. Parts are extra and listed in the quote. Typical price ranges by appliance are in our appliance repair cost guide.
Online dishwasher repair requests from the Springfield area have been for error codes and not draining. Common calls include dishwasher not draining, dishwasher leaking, dishes not clean, bad smell, cycle not finishing and door latch issues. The exact cause is confirmed during diagnosis.
Scoop out the water, remove and rinse the filter, and run hot water at the sink before trying a rinse cycle. If it still won't drain, the drain pump, check valve or hose needs checking. The Springfield KitchenAid request we list had this exact complaint.
About once a month for most households, more often if you don't scrape plates. A clean filter prevents a lot of drainage and cleaning problems.
Safe first steps: clean the filter at the tub floor, make sure the spray arms spin freely, and confirm the door latches firmly. Water, electricity and pumps live close together in a dishwasher, so anything past those checks belongs to a technician.