Appliance Surgeon Customer Reviews

“I’m very particular when it comes to my home. I invest in high-quality appliances, furniture, and finishes because I believe good products deserve proper care. That’s exactly why I was so careful when choosing someone to work on my Wolf range hood. Before hiring anyone, I asked several friends for recommendations. One of my closest friends told me to call Appliance Surgeon, and I’m really glad I listened. They arrived on time, carefully inspected the hood, quickly identified the issue, and explained everything in a way that was easy to understand. From the first few minutes, I could tell this wasn’t just another technician—it was someone who genuinely knew the product and had the experience to work on premium appliances. The repair was completed professionally, everything was tested before they left, and my Wolf hood has been working flawlessly ever since. The entire experience, from scheduling to the quality of the repair, was first-class. These guys truly understand what quality workmanship means. Their professionalism, attention to detail, and customer service are exactly what I was hoping for. As promised, I’m leaving my five-star review. Appliance Surgeon has earned my trust, and I won’t hesitate to recommend them to anyone looking for honest, knowledgeable professionals. Five stars! ⭐⭐⭐⭐⭐”

“This is a great company with ultimate service. My washer was strugling in spin cycle and there was a bad sound from the drum. I was almost about to buy a new one. But the technician chekced and said there is no need to replace the whole assembly, it is just one part and that`s all. He did it quick and with a reasonable price. Good service. I`m satisfied.”

“I hired Appliance Surgeon on June 15 to fix a dryer drum that did not spin when running. The technician arrived and completed the work without discussing diagnostic fees, labor rates, or part costs beforehand, only providing the $350.00 price total after the repair was already finished. He then required payment on the spot via Zelle before writing out a handwritten carbon-copy receipt. Exactly 14 days later, the repair failed completely with identical symptoms, and upon inspection, the replacement belt had broken again. When the new belt snapped, it whipped around the inside of the cabinet and damaged the machine's internal wiring. I called to request a refund since their repair failed, but the manager became combative, refused the refund, and abruptly hung up the phone on me. Ultimately, I am out the $350 for a repair that didn't last 2 weeks and I had to replace my dryer entirely due to the damage. The company has not responded to communication attempts. Edit: Company referenced July 1st correspondence was in spam filter. Matter is being discussed via email. Edit 2: Management has formally declined to issue a refund for this failed service. The company maintains that their standard procedures were followed; however, they have been unable to produce any documentation of pre-work authorization or a estimate demonstrating that pricing was disclosed prior to the completion of the repair--relying only on their technicians unsubstantiated and disputed claim of verbal authorization. Because the replacement component failed within 14 days and caused significant electrical damage to the unit's wiring harness, the appliance was rendered a total loss and required complete replacement. Management has denied my refund request leaving the matter unresolved. Recommend avoiding Appliance Surgeon as I have been very dissatisfied with my experience.”

“I’m usually a dedicated DIYer and even used AI to help diagnose a 'ghost dispensing' issue with my LG refrigerator. Following the AI’s logic, I replaced the dispenser switch and was convinced the next step was an expensive control panel. I finally called Appliance Surgeon and I’m so glad I did. Their technician actually understood the mechanics of the machine. While we initially thought it was the primary valve in the back, he correctly identified that the secondary manifold in the door was the real culprit. What really blew me away was the integrity of the service: after replacing the back valve, he came back to install the secondary manifold at no extra charge. They saved me from wasting money on a control panel I didn't need. If you want someone who actually knows how to troubleshoot beyond a Google search, call these guys.”

“I had a great experience with Appliance Surgeon. My dryer was making loud noises and my washing machine wouldn’t turn on at all. They were very responsive and fixed everything within just a few hours. The technician was friendly, on time, and very knowledgeable. Now everything works like new again. I will definitely use their services again and highly recommend them!”