Privacy Policy
This page explains how Appliance Surgeon handles information submitted through our website, booking forms, contact forms, phone calls, email communication and related service requests.
Questions about this policy?
You can contact us directly if you have questions about how service request information is handled.
How we handle service request information
Last updated: July 28, 2026
Appliance Surgeon (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we handle information submitted through our website, booking forms, contact forms, phone calls, email communication and related service requests.
1. Information We Collect
When you contact us, book service or request support, we may collect information such as your name, phone number, email address, service address, appliance or HVAC details, appointment details and messages you submit to us.
2. How We Use Information
We use this information to respond to inquiries, schedule appointments, provide service updates, diagnose repair requests, send booking confirmations, process customer support requests and improve our service experience.
3. Website and Technical Information
Our website may collect limited technical information such as browser type, device information, pages visited, referral source, general usage data and basic analytics information. This helps us understand website performance and improve user experience.
4. Third-Party Services
We may use third-party tools for scheduling, communication, analytics, payment processing, maps, spam protection or website hosting. These third-party providers may process information according to their own privacy policies.
Location suggestions: To pre-select your nearest service city, your browser may request an approximate, IP-based location from third-party lookup services (ipapi.co and ipwho.is). Your browser sends only your IP address to those providers for this lookup, and the selected city is stored on your device (browser localStorage/sessionStorage), not on our servers.
Embedded maps: Our pages load Google Maps from Google’s servers; Google receives your IP address and applies its own privacy policy to that request.
Online booking: When you submit the booking form we record the details you provide together with your IP address and browser user-agent (used for spam prevention and abuse investigation) and forward the request to our scheduling system and company email.
5. SMS/Text Messaging Communications
Appliance Surgeon collects mobile phone numbers that customers voluntarily provide through our website booking form, by phone, or in the course of scheduling service. With your consent, we send service-related text messages such as appointment reminders, technician on-the-way notifications, and receipts. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for help.
Mobile information, including text messaging originator opt-in data and consent, will not be shared with any third parties or affiliates for marketing or promotional purposes. We may share this information only with trusted service providers (such as our SMS delivery platform) solely to operate the messaging service on our behalf; these providers are contractually obligated to safeguard it and may not use it for any other purpose. Text messaging originator opt-in data and consent will not be shared with any third parties.
6. Data Sharing
We do not sell customer contact information. We may share limited information with service providers only when needed to operate the website, schedule appointments, communicate with customers, process payments or complete a requested service.
7. Data Security
We take reasonable steps to protect information submitted to us. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep service request and communication records only as long as reasonably needed for business, customer service, accounting, legal or operational purposes.
9. Your Choices
You may contact us to request access, correction or removal of information connected to your service request, subject to business and legal recordkeeping requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy, you can contact us at [email protected].
Privacy Policy FAQ
This page explains privacy policy details, related service options and the next step for contacting or booking with Appliance Surgeon.
Use the Book online button or call (650) 550-0808. The team will confirm the next available appointment window during office hours.
Appliance Surgeon serves Washington, D.C., Northern Virginia and nearby Maryland communities.
Yes. The technician diagnoses the issue, explains the recommended repair and gives an upfront quote before work begins.
Yes. You can call (650) 550-0808 for scheduling help, service questions or urgent appliance repair needs.
Clear access to the appliance, save any error codes and have the brand and model number ready if possible.
Use the Book online page or call (650) 550-0808. Include the appliance type, brand, model number and a clear description of the symptom.
Yes. The technician diagnoses the issue, explains the repair option and gives an upfront quote before work begins.
Same-day and next-day appointments are available when route capacity is open. Calling early usually gives the best chance of the earliest window.
Clear access to the appliance, save any error codes, avoid repeated resets and have the brand and model number ready if possible.
Eligible repairs include warranty-backed parts and labor. The technician will explain what applies to your specific repair before the job is completed.
Yes. Homeowners, tenants, landlords and property managers can request appliance and HVAC repair appointments.
The technician will explain the required part, availability, expected timeline and next step before any part is ordered.
Yes. Call the office with the appliance type, location and symptom so the team can help confirm the best next step.