Freezer not getting cold enough, a built-in freezer drawer stuck open, or ice building up inside? We repair freezers in Falls Church homes and apartments and quote before we start.
Appliance Surgeon offers same-day and next-day visits to Falls Church homes and buildings. The $75 diagnostic visit is credited to the repair, labor starts at $200 on about 9 in 10 repairs, and every repair carries a 90-day parts-and-labor warranty.
Schedule service in Falls Church
Same-day and next-day visits.
Open 7 days until 10 PM (Sundays from 10 AM)
Diagnostic visit: $75, or $115 for a double unit.
Credited toward your repair when you approve the quote.
90-day warranty on parts and labor, and a written quote before any work starts.
The two requests in the cards below come from nearby Alexandria, and they show how different freezer problems can be. A Samsung in Lincolnia had a freezer that couldn't get cold enough to freeze food, which usually traces to the evaporator fan, a defrost fault, a worn door seal or dusty condenser coils. A Sub-Zero built-in freezer column in Old Town Alexandria had a broken ice-level arm, so it stopped making ice and the drawer stuck open.
That second request shows how a freezer problem can start with a small part. The ice-level arm tells the ice maker when the bin is full. Once it breaks, the ice maker may overfill or stop, and on some models the bin or drawer no longer closes. Every hour the drawer stays open lets in warm, humid air, and frost builds quickly on the coils and the food.
Which freezer you have depends on the house. In the apartments and condos on West Broad Street and near Seven Corners, the kitchen fridge's freezer is usually the only one, so a failure puts everything at risk at once. Keep the door shut and move what you can into a cooler with ice until the technician arrives. Older houses in Pimmit Hills and the City of Falls Church sometimes have a chest freezer in the basement as well. Those are simpler machines with fewer parts to fail, and many of them are worth fixing.
On a freezer visit in Falls Church, the technician first looks at where the frost sits. Frost across the back wall of an upright or a fridge freezer points to the defrost system, while frost near the door points to a seal or a drawer that doesn't close. The evaporator fan, the condenser fan and the coils come next. A freezer packed tight against its vents, or a chest freezer jammed into a basement corner with no room to breathe, can run warm even with every part working.
Defrost parts, fans, thermostats and gaskets are usually worth repairing. A sealed-system leak or a failed compressor on an older chest freezer can cost more than a new one, and the cost guide lists typical ranges. Built-in freezer columns usually lean toward repair, because the cabinetry is sized around them.
Before you book, find the model label. On an upright or a fridge freezer it is usually on an inside side wall, and on a chest freezer it is often on the outside back or under the lid rim. Tell us whether the freezer is in the kitchen or the basement, and for a Falls Church apartment, how to reach your unit from the lobby.
Updated November 2026.
A Sub-Zero freezer had a broken ice-level arm, so it stopped making ice and the drawer stuck open (built-in column freezer).
What our technicians usually find: the ice maker assembly, its ice-level arm or the inlet valve.
Freezer repair in AlexandriaA Samsung refrigerator had a freezer that would not get cold enough to freeze food.
What our technicians usually find: a failed evaporator fan, a defrost fault, a worn door seal or dirty condenser coils.
Freezer repair in AlexandriaCompany data; customer details are kept private. “What our technicians usually find” is the common cause of that problem, confirmed by our team. The technician confirms the cause on site before quoting.
The checklist our technicians follow on every visit is on the Freezer Repair page.
Seeing an error code on the display? Look it up: Samsung refrigerator, Sub-Zero refrigerator, or browse all error codes.
Before you book in Falls Church, VA, these guides explain the most common symptoms, which checks are safe to try yourself, and when a technician should take over. All guides.
Every appliance we repair in Falls Church is on one page: appliance repair in Falls Church, VA. You can also go straight to refrigerator repair, washer repair, dryer repair, dishwasher repair, oven repair, stove and range repair, cooktop repair, microwave repair, range hood repair, wine cooler repair or HVAC repair, all in Falls Church.
We also provide freezer repair in Arlington, VA, freezer repair in McLean, VA, freezer repair in Annandale, VA, freezer repair in Tysons, VA and freezer repair in Vienna, VA.
This location is part of our freezer repair coverage across the DC metro area. See all appliance repair services in Falls Church, VA.
Neighborhoods we regularly cover in Falls Church, VA: the City of Falls Church, Seven Corners and Idylwood.
We're based in Alexandria, about 9 miles from Falls Church. Same-day and next-day appointments are available when the technician route has open windows; call or book online for the earliest option. Appointments cost the same on weekdays, evenings and weekends - our hours run 8 AM to 10 PM Monday through Saturday and 10 AM to 10 PM on Sunday, all at one standard rate.
Many freezer repairs are completed in a single visit once the technician has diagnosed the fault and confirmed the parts on hand. If a specific part has to be ordered, we schedule a short return visit to finish the job.
Appliance Surgeon charges $75 for the diagnostic visit, or $115 for a double unit (such as a double wall oven, washer-dryer combo or stacked laundry), and the fee is credited toward the repair if you approve the quote. Labor starts at $200 and stays there on about 9 in 10 repairs; more complex jobs can reach $450. Parts are extra and listed in the quote. Defrost components, fans and gaskets are the frequent, affordable repairs; sealed-system faults cost more and get an honest verdict. Diagnosis first, quote before work - and because frozen stock is on the clock, freezer calls in Falls Church, VA are eligible for same-day priority. Typical price ranges by appliance are in our appliance repair cost guide.
Common calls include freezer not freezing, frost buildup, ice maker issues, temperature swings, door gasket leaks and fan noise. The exact cause is confirmed during diagnosis.
It can. A drawer or door left slightly open lets in warm, humid air, which turns into frost on the coils and the food. Check for an overfilled ice bin, a broken ice-level arm or a bent drawer rail. The sooner it's fixed, the less defrosting you'll face.
Look at the back wall of the freezer for frost, listen for the fan inside, and check the condenser coils for dust. Frost points to a defrost problem, a silent fan points to the evaporator fan, and a dusty coil just needs cleaning. If it doesn't recover in a day, book a visit.
Worth checking yourself: the temperature setting, a door seal that may have a gap, and any frost blocking the interior vents. Defrost components and sealed-system parts are technician territory - chipping at ice with tools is how liners and refrigerant lines get punctured.
We do. Chest freezers are simpler than the freezer in a kitchen fridge, with a compressor, a thermostat, a lid gasket and often a manual-defrost design, so many faults are affordable to fix. Clear a path down the basement stairs and around the freezer, and if it has stopped cooling, keep the lid shut. A sealed-system failure on an older chest freezer is the one case where replacing it often makes more sense.
Usually the landlord or the management company, since the fridge and freezer belong to the unit. Tell management what you see, such as frost on the back wall or a drawer that won't close, and ask them to book with us or pass on your contact. Property managers can book directly, and we send a certificate of insurance to the building before the visit when it asks for one. Meanwhile, keep the door shut.