"DMV" is how locals say Washington, DC, Maryland and Northern Virginia. Appliance repair companies here range from national franchises to one-van operations, and the quality gap is wide. This guide lists the seven checks that separate a good repair visit from an expensive one, and shows how Appliance Surgeon measures up on each.
Schedule service anywhere in the DMV
Monday - Friday: 8 AM to 10 PM
Saturday: 8 AM to 10 PM
Sunday: 10 AM to 10 PM
Diagnostic visit: $75, or $115 for a double unit.
Credited toward your repair when you approve the quote.
Anyone can promise "fast, reliable service." These are the points you can actually verify in five minutes, and the questions to ask on the phone.
DC, Maryland and Virginia each license home-improvement and appliance work separately. A company based in Virginia that is not licensed in Maryland cannot legally take your Bethesda job. Ask which jurisdictions they hold, not just "are you licensed."
The visit should start with a diagnosis and end with a parts-and-labor price you approve before anything is replaced. Be wary of flat "repair fees" quoted over the phone without seeing the appliance.
A trip or diagnostic fee is normal. What matters is whether it is credited toward the repair when you approve the quote, so you are not paying twice for the same visit.
Parts come with a manufacturer warranty; the labor is where companies differ. Look for a stated labor warranty and how long it runs. Ask what happens if the same fault returns within that window.
Appliances fail at dinner time and on weekends. Check whether evening and weekend visits exist at all, and whether they carry a surcharge. "24/7" on a website often means an answering service, not a technician.
A 5.0 from 15 reviews says less than a 4.9 from several hundred. Read the most recent critical reviews and how the owner responded; that tells you how a dispute would go.
Built-in Sub-Zero, Wolf, Thermador or Miele units need technicians who see them weekly. In DC, Arlington and Bethesda high-rises, ask whether the company handles certificates of insurance and service-elevator bookings for the front desk.
Licensing. Appliance Surgeon LLC is licensed for appliance repair in Virginia, Washington, DC and Maryland, and is based in Alexandria, VA, roughly in the middle of its service area.
Process. Every visit begins with a diagnosis and a full parts-and-labor quote. No approved repair starts before the estimate is explained; the technician tests the appliance before leaving.
Diagnostic fee. $75 for a single appliance, $115 for a double unit such as a double wall oven or stacked laundry, credited toward the repair when you approve the quote. See the DC-area appliance repair cost guide for typical ranges by appliance.
Warranty. 90 days on parts and labor on every repair, starting the day the repair is finished.
Hours. Monday to Saturday 8 AM to 10 PM, Sunday 10 AM to 10 PM, with no evening or weekend premium. Same-day and next-day windows when route capacity allows. Not a 24/7 emergency service, and we say so. Details on the evening and weekend repair page.
Reviews. 4.9 stars across 470+ Google reviews, plus Yelp, Thumbtack, Nextdoor and Trustpilot profiles, with owner responses to critical reviews. Read them on the reviews page or directly on Google.
Brands and buildings. Mainstream brands (Samsung, LG, Whirlpool, GE, Bosch, Maytag, KitchenAid, Frigidaire, Kenmore) and premium built-ins (Sub-Zero, Wolf, Viking, Thermador, Miele). Condo and high-rise work, including certificates of insurance and service-elevator scheduling, is routine in Arlington, DC and Bethesda.
Scale. A family-owned company founded in 2023 by technicians with more than 20 years in the trade, with a team of 5+ technicians and more than 16,000 appliances repaired. Big enough to cover three jurisdictions every day, small enough that the founder still writes the repair guides on this site.
District of Columbia: Washington, DC, all quadrants.
Northern Virginia: Alexandria, Arlington, Annandale, Falls Church, McLean, Tysons, Vienna, Reston, Springfield, Fairfax, Fairfax Station, Lorton, Mount Vernon, Chantilly, Woodbridge, Colchester, and Fairfax County and Prince William County more broadly.
Maryland: Bethesda, Rockville, College Park, Chillum, Oxon Hill, and Montgomery County and Prince George's County more broadly.
Not sure whether you are inside the area? Call (771) 222-7117 with your ZIP code; the office will confirm the earliest route window.
There is no official ranking, so judge companies on verifiable facts: license status in DC, Maryland and Virginia, review volume and rating, hours, pricing transparency and warranty. Appliance Surgeon is rated 4.9 stars across 470+ Google reviews, is licensed in all three jurisdictions, runs 7 days a week until 10 PM with no evening or weekend surcharge, charges a $75 diagnostic that is credited toward the repair, and backs every repair with a 90-day parts-and-labor warranty.
DMV is the local shorthand for the District of Columbia, Maryland and Virginia, meaning the Washington metropolitan area. Appliance Surgeon covers Washington, DC; Northern Virginia including Alexandria, Arlington, Fairfax County, Falls Church, McLean, Tysons, Vienna, Reston, Springfield, Annandale, Lorton and Woodbridge; and suburban Maryland including Bethesda, Rockville, College Park, Oxon Hill and Montgomery and Prince George's counties.
Most common repairs in the DC area fall between about $150 and $450 including parts and labor, with sealed-system refrigerator work and some HVAC repairs costing more. Appliance Surgeon charges a $75 diagnostic visit ($115 for a double unit) that is credited toward the repair when you approve the written quote.
Yes. Appliance Surgeon is based in Alexandria, Virginia, holds appliance repair licensing in Virginia, Washington, DC and Maryland, and runs daily routes across all three. The same hours, pricing and 90-day warranty apply everywhere in the service area.
Mainstream brands such as Samsung, LG, Whirlpool, GE, Bosch, Maytag, KitchenAid, Frigidaire and Kenmore, plus premium and built-in lines including Sub-Zero, Wolf, Viking, Thermador, Miele, Dacor, Bertazzoni and Speed Queen.