A Sub-Zero freezer had a broken ice-level arm, so it stopped making ice and the drawer stuck open (built-in column freezer).
What our technicians usually find: the ice maker assembly, its ice-level arm or the inlet valve.
Alexandria, VA
Freezer Repair in Alexandria, VA
Built-in freezer column in Old Town, a chest freezer in a Del Ray basement, or a Samsung that won't get cold enough? We repair freezers all over Alexandria and price the job before any work.
Appliance Surgeon offers same-day and next-day visits to Alexandria homes and buildings. The $75 diagnostic visit is credited to the repair, labor starts at $200 on about 9 in 10 repairs, and every repair carries a 90-day parts-and-labor warranty.
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Freezer Repair
Schedule service in Alexandria
Same-day and next-day visits.
Open 7 days until 10 PM (Sundays from 10 AM)
Diagnostic visit: $75, or $115 for a double unit.
Credited toward your repair when you approve the quote.
90-day warranty on parts and labor, and a written quote before any work starts.
Condo or managed building in Alexandria?COI sent before the visit$1M general liabilityService elevator and dock bookingsHow condo visits work · Property managers
Alexandria notes
Alexandria freezers, columns to chest freezers
A Sub-Zero built-in freezer column in Old Town, one of the requests on this page, had a broken ice-level arm. The ice maker stopped, and the broken arm left the drawer stuck open. The arm, the ice maker assembly or the inlet valve is the usual repair on a fault like that.
A Samsung in Lincolnia wasn't getting cold enough to freeze food. A failed evaporator fan, a defrost fault, a worn door seal or dirty condenser coils accounts for most cases like it.
Plenty of Alexandria row houses and Del Ray bungalows keep a chest freezer or second fridge in the basement. Basements here can be damp, and a freezer in humid air frosts faster and gathers dust on its coils. Keep it a few inches off the wall and wipe the gasket now and then.
Built-in freezer columns are expensive to replace and sized to the cabinetry, so most faults on one are worth repairing.
Local requests
Freezer repair requests in the Alexandria area
A Samsung refrigerator had a freezer that would not get cold enough to freeze food.
What our technicians usually find: a failed evaporator fan, a defrost fault, a worn door seal or dirty condenser coils.
Company data; customer details are kept private. “What our technicians usually find” is the common cause of that problem, confirmed by our team. The technician confirms the cause on site before quoting.
Repair details
Before the technician arrives
The checklist our technicians follow on every visit is on the Freezer Repair page.
Before the visit:
Avoid repeated resets, note whether food has softened and clear access around the freezer cabinet.
Seeing an error code on the display? Look it up: Samsung refrigerator, Sub-Zero refrigerator, or browse all error codes.
Helpful guides
Freezer Repair guides from our technicians
Before you book in Alexandria, VA, these guides explain the most common symptoms, which checks are safe to try yourself, and when a technician should take over. All guides.
More services in Alexandria, VA
What else does Appliance Surgeon repair in Alexandria, VA?
Refrigerators, freezers, washers, dryers, dishwashers, ovens, stoves, cooktops, microwaves, range hoods, wine coolers and HVAC systems, all in Alexandria, VA; pick the one you need.
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Nearby coverage
Where else do we repair freezers near Alexandria?
We also provide freezer repair in Oxon Hill, MD, freezer repair in Arlington, VA, freezer repair in Mount Vernon, VA, freezer repair in Washington, DC and freezer repair in Springfield, VA.
This location is part of our freezer repair coverage across the DC metro area. See all appliance repair services in Alexandria, VA.
Neighborhoods we regularly cover in Alexandria, VA: Old Town, Del Ray, Rosemont, Potomac Yard, Seminary Hill, Eisenhower and the West End.
Frequently asked questions
Freezer Repair in Alexandria, VA FAQ
Can someone come fix my freezer today in Alexandria?
We're based in Alexandria, so most of our routes start nearby. Same-day and next-day appointments are available when the technician route has open windows; call or book online for the earliest option. Appointments cost the same on weekdays, evenings and weekends - our hours run 8 AM to 10 PM Monday through Saturday and 10 AM to 10 PM on Sunday, all at one standard rate.
Many freezer repairs are completed in a single visit once the technician has diagnosed the fault and confirmed the parts on hand. If a specific part has to be ordered, we schedule a short return visit to finish the job.
How much does it cost to fix a freezer in Alexandria?
Appliance Surgeon charges $75 for the diagnostic visit, or $115 for a double unit (such as a double wall oven, washer-dryer combo or stacked laundry), and the fee is credited toward the repair if you approve the quote. Labor starts at $200 and stays there on about 9 in 10 repairs; more complex jobs can reach $450. Parts are extra and listed in the quote. Defrost components, fans and gaskets are the frequent, affordable repairs; sealed-system faults cost more and get an honest verdict. Diagnosis first, quote before work - and because frozen stock is on the clock, freezer calls in Alexandria, VA are eligible for same-day priority. Typical price ranges by appliance are in our appliance repair cost guide.
What freezer problems do you fix in Alexandria?
Online freezer repair requests from the Alexandria area are most often for a freezer not staying cold and ice maker problems. Common calls include freezer not freezing, frost buildup, ice maker issues, temperature swings, door gasket leaks and fan noise. The exact cause is confirmed during diagnosis.
My built-in freezer stopped making ice. What should I check?
Make sure the ice maker is switched on and the bin is seated, then look at the ice-level arm or sensor: if the arm is up or broken, the ice maker thinks the bin is full. Check that water reaches the tray. Our Sub-Zero code page covers the service indicators on those models.
Is a damp basement bad for a freezer?
It's not ideal. Damp air means more frost each time the door opens, and it can rust the cabinet over time. A basement freezer does best on a dry, level floor with space around it and a clean door gasket.
Should I try to fix the freezer myself first?
Worth checking yourself: the temperature setting, a door seal that may have a gap, and any frost blocking the interior vents. Defrost components and sealed-system parts are technician territory - chipping at ice with tools is how liners and refrigerant lines get punctured.