Electrolux Appliance Repair Service

Who makes Electrolux

Electrolux Group is headquartered in Stockholm, Sweden, and sells in the United States under two brands, Electrolux and Frigidaire. The Electrolux name goes on the premium lines. US manufacturing includes a laundry plant in Kinston, North Carolina, refrigerators in Anderson, South Carolina, and cooking products in Springfield, Tennessee. Some Electrolux-branded products are imported from the group's plants elsewhere, so where a specific unit was built depends on the model and the year.

What tends to fail

Electrolux front-load washers are a steady source of calls. A drain pump blocked by coins or socks, a door lock that will not release, bearings that rumble on spin and control boards that drop out of a cycle are the usual ones; several of these show up as E-codes on the display. Matching dryers mostly need a heating element, a thermistor or moisture sensor, or a belt and idler. Both are compact enough to work on in a closet, but stacked pairs take extra time to separate.

On the kitchen side, Electrolux French-door refrigerators come in for ice makers, defrost faults and main control boards, with counter-depth units leaving little room behind for airflow. Wall ovens and ranges tend to fail at the relay board, the door lock or hinge, the igniter on gas models or the temperature probe. Dishwashers usually need a drain pump, a wash motor or a leak repaired at the sump. Induction cooktops are a special case: the generator board is the common failure and it is an expensive part relative to the rest of the unit.

Parts

Electrolux parts come through Electrolux's North American parts organisation and the distributors that also carry Frigidaire. Many pumps, elements and sensors are shared with Frigidaire models and are easy to get; premium-only items such as induction boards, door assemblies and some control panels may need to be ordered in. The technician reads the full model number off the tag, checks the part against it and gives you the price before anything is ordered.

Finding the model number

On Electrolux front-load washers the tag is inside the door opening; on dryers it is inside the door as well. Refrigerators keep it inside the fresh-food compartment, usually on a side wall near the top. Wall ovens and ranges have it on the frame behind the door, dishwashers on the top or side edge of the door, and cooktops on the underside of the unit, which may mean a label stuck to the cabinet instead. Send a photo and we read it from there.

Error codes

We do not have a dedicated Electrolux error-code page yet, and codes differ between the washer, dryer, oven and dishwasher lines and between control generations. Our guide to Electrolux washer codes such as E11 and E21 covers the common laundry ones. For any other appliance, note the code exactly as it appears and when it appeared, then tell us when you book; the technician checks it against the service data for your model.

Electrolux and Frigidaire

Electrolux and Frigidaire come from the same company and often from the same factory, and the two lines share platforms and parts. That means a Frigidaire-branded part may fit an Electrolux unit, and service information often covers both. It also means Electrolux models are not immune to the failures Frigidaire owners see; the difference is mostly in finish, features and controls.