FiveStar Appliance Repair Service

Who makes FiveStar

FiveStar is a brand of Brown Stove Works in Cleveland, Tennessee, a small company that builds its pro-style gas and dual-fuel ranges in the United States. The line is narrow by design: freestanding ranges, cooktops and matching griddle and grill sections. Because the company is small, its parts come straight from the factory rather than from a national distributor network, which shapes how a repair is planned and how long a part can take.

What tends to fail

FiveStar ranges are mostly open-burner gas appliances, and the common call is a burner that sparks constantly or will not light: a spark module, an igniter electrode with a cracked ceramic, or food and moisture bridging the electrode after a cleaning. The open-burner design means spills reach the igniter more easily than on a sealed burner, so cleaning solves a share of these calls before any part is touched. Gas ovens come in for weak glow-bar igniters, safety valves and the oven thermostat, which on many FiveStar models is a mechanical one.

Dual-fuel ovens add bake and broil elements, a thermostat or sensor and a relay. Griddle and grill sections have their own thermostats and igniters, and a reversible griddle plate can warp or sit unevenly. Doors are heavy, so hinge springs and gaskets wear. Most FiveStar faults are mechanical and visible once the range is opened up, and the technician confirms the cause by testing the part before writing the quote.

Parts

FiveStar parts come from the Brown Stove Works factory in Tennessee, and because it is a small company, some items are built when ordered rather than pulled from a shelf. Igniters, spark modules, thermostats and valves are usually quick; doors, griddle plates, grates and other large pieces can take longer. The technician identifies the part from the full model number and serial, confirms it with the factory and gives you the price and expected lead time in the quote before anything is ordered.

Finding the model number

The FiveStar rating plate is usually behind the kick panel or the storage drawer under the oven, and on some ranges it is on the oven door frame or on the back of the unit. Cooktops carry it on the underside. The plate also shows the gas type the range was set up for, natural gas or propane, which matters if the range has been moved or converted. A photo of the plate sent with the booking saves time on the visit.

Error codes

Most FiveStar ranges are mechanical gas appliances with no display, so there is no error code to read and no FiveStar code page on this site. What helps instead is a plain description: which burner or oven, whether the igniter clicks, whether the oven lights at all and how long it takes, and whether the problem started after cleaning or a move. Some dual-fuel models have an electronic oven control that can show a code; if yours does, write it down and tell us when you book.

Open burners and cleaning

FiveStar's open Vari-Flame burners can be lifted off and cleaned, which keeps the igniters working, but they also need to go back exactly as they came off: a burner head sitting a little off center or an electrode bent out of line produces the same no-light symptom as a failed part. Dry the burner parts fully after washing before relighting. If a burner still clicks or stays out after that, the problem is usually the electrode or the spark module, and that is where the technician starts.